Warranty Evaluation Data Questionnaire

The following information is requested to assist in the evaluation of the returned unit and is required prior to issuance of a Returned Goods Authorization (RGA) for warranty evaluation

Questions? Email SMA.Warranty@shi-g.com

Reason for Return

Purchase Order Number/Sales Order Number

Name Your Name

Email Your Email

Customer/Company Name

Customer City

Customer State

Customer Zipcode

End User Name

End User Industry

End User City

End User State

Date Placed in Service

Problem Unit Serial Number

How Many Additional Serial Numbers? More than 5? Contact us at SMA.Warranty@shi-g.com

Serial Number #2

Serial Number #3

Serial Number #4

Serial Number #5

Please Provide Information on History of Failures

Application

Type & Grade of Lubricant

If Applicable, How Many Starts/Stops Per Hour?

What is Being Connected/Mounted to Output Shaft?